Sign-in problems
The sign-in link expired or did not arrive, the browser did not return to the app, or the app says a computer limit was reached.
Last updated
| What you see | What to do |
|---|---|
| No sign-in email | Check your spam or junk folder, and that the address is right. Then ask for a new link. |
| The link does not work | Each link works once and only for 15 minutes. Ask for a new one. |
| That sign-in link was not started from this app. | Start signing in again from the app, and finish in the browser it opens. |
| The sign-in took too long. | Sign in again. |
| Too many attempts. | Wait a minute and try again. |
| Could not reach the server. | Check your internet connection and try again. |
| Your plan allows N computers. | Remove a computer in Settings > Account or on your account page, or upgrade. |
| You have been signed out. | Sign in again. |
The browser did not hand back to the app
On a Mac
When the browser asks to open Transcript Audio, click Allow or Open. If nothing happens, click Open the browser again in the app and sign in once more. Make sure only one copy of the app is installed, in Applications.
On Windows
When the browser asks to open Transcript Audio, click Open. If nothing happens, open the app from the Start menu once (it registers itself the first time it runs), then click Open the browser again.
Still stuck? Contact us and we’ll help.