Troubleshooting

Fixes for common problems: a meeting not recorded, missing audio, permissions denied, the app not opening, notes not written, sign-in trouble and updates.

• A meeting was not recordedNothing recorded when a call started? Check the start mode, permissions, detection settings and the calendar-only option.
• No audio, or only one sideFix a silent recording, a transcript with only your voice, only their voice, or words recorded twice, on Mac and Windows.
• Permissions denied or keep resettingThe app says it is not allowed to use the microphone or system audio, or macOS asks again after an update. How to fix it.
• The app won't openmacOS says the app cannot be opened or checked, or Windows SmartScreen blocks the installer. How to open Transcript Audio safely the first time.
• The menu bar or tray icon is missingFind the Transcript Audio icon when the Mac menu bar is crowded or Windows hides it in the overflow area of the system tray.
• Notes not written, or AI unavailableA meeting shows Waiting or Failed, notes take a long time, or the AI is unavailable. The recording is safe: here is what to do.
• Sign-in problemsThe sign-in link expired or did not arrive, the browser did not return to the app, or the app says a computer limit was reached.
• UpdatesThe app checks for updates when it starts and every 4 hours. How to check for an update now, and what to do when an update does not arrive or install.
• Logs and getting supportWhere the logs are on Mac and Windows, how to make a support bundle, and what to send support. Logs contain no meeting content.
• Uninstall or resetReset Transcript Audio's settings, reinstall it, or remove it from a Mac or Windows PC, and what happens to your meetings when you do each one.