Notes not written, or AI unavailable
A meeting shows Waiting or Failed, notes take a long time, or the AI is unavailable. The recording is safe: here is what to do.
Last updated
Your recording is always kept, so nothing is lost. Notes are written when the problem is fixed.
| What you see | What to do |
|---|---|
| The meeting shows Waiting | It is queued, often because you are offline. It starts by itself when you are back online. |
| The meeting shows Failed | Click Try again in Recent meetings, or Try again for N failed meetings in the menu. |
| Sign in to use Transcript Audio cloud. | Sign in in Settings > Account, or choose an on-computer option in Settings > AI. |
| Transcript Audio cloud is not available right now. | Wait a few minutes, then Try again. |
| AI service unavailable. Try again in a moment. | Wait a moment, then try again. |
| Transcripts are slow and made on this computer | The cloud is busy or you have reached the fair use limit for the month. Transcribing on your computer takes a few minutes per meeting; keep the computer awake and plugged in. |
| The app was closed during processing | Open it again. Unfinished meetings carry on by themselves. |
| The recording couldn't be saved. | Check there is free disk space and the meetings folder still exists. Choose a folder in Settings > Saving. |
On-device backup not ready
If Settings > AI shows On-device backup: Downloading for a long time, the one-time download may be blocked by a firewall. Allow huggingface.co and *.hf.co, then use Try again on the meeting once it says Ready.
On a Mac
Transcribing on this computer is fast on Apple silicon (a few minutes per 30-minute meeting). Intel Macs run on the processor only and can take longer than the meeting.
On Windows
Transcribing on this computer takes several minutes per 30-minute meeting on a recent laptop. Keep it plugged in and awake until the meeting shows Done.
Notes only a transcript? With Free, on this computer only, notes need Ollama or LM Studio. Choose Transcript Audio cloud in Settings > AI to get notes without installing anything.
Still stuck? Contact us and we’ll help.