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Logs and getting support

Where the logs are on Mac and Windows, how to make a support bundle, and what to send support. Logs contain no meeting content.

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Make a support bundle

  1. In the menu bar or tray menu choose Help > Create support bundle... (or Settings > Help > Create support bundle...).
  2. Optionally tick Include details of my last meeting (no audio, transcript or notes).
  3. Click Create support bundle. One zip file is saved on your Desktop. Nothing is uploaded.
  4. Email it to support@transcript.audio with what the first line of the menu says.
Mac
The Transcript Audio menu bar or tray menu with the Help submenu open and Create support bundle highlighted.The Transcript Audio menu bar or tray menu with the Help submenu open and Create support bundle highlighted.
Windows
The Transcript Audio menu bar or tray menu with the Help submenu open and Create support bundle highlighted.The Transcript Audio menu bar or tray menu with the Help submenu open and Create support bundle highlighted.
Help > Create support bundle... in the menu bar or tray menu.
Mac
The Create support bundle window: it lists what will be included (logs, system information, settings with no keys), an optional box to include details of the last meeting, and a Create support bundle button.The Create support bundle window: it lists what will be included (logs, system information, settings with no keys), an optional box to include details of the last meeting, and a Create support bundle button.
Windows
The Create support bundle window: it lists what will be included (logs, system information, settings with no keys), an optional box to include details of the last meeting, and a Create support bundle button.The Create support bundle window: it lists what will be included (logs, system information, settings with no keys), an optional box to include details of the last meeting, and a Create support bundle button.
The support bundle window lists what goes in the zip before you create it.

The bundle contains no recordings, transcripts or meeting details. For tricky problems, turn on Detailed logging in Settings > Help first, reproduce the problem, then make the bundle.

Where the logs are

On a Mac

~/Library/Logs/Transcript Audio/

In Finder, choose Go > Go to Folder... (Cmd Shift G) and paste the path. Or click Open logs folder in Settings > Help.

On Windows

%LOCALAPPDATA%\Transcript Audio\Logs\

Press Win R, paste the path and press Enter. Or click Open logs folder in Settings > Help.

Daily files are named app-YYYY-MM-DD.log and helper-YYYY-MM-DD.log. They never contain names, transcripts or captured details.

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